Update contact in Freshworks CRM

CRM API · write, waits for approval · 100% field coverage

Your agent can update contact in Freshworks CRM through Apideck's CRM API, the same call it makes for every CRM app. It changes data in the customer's Freshworks CRM account, so it stops with the exact request until a person approves it. Apideck adds the customer's Freshworks CRM credentials, so no token ever reaches the agent.

Paste into Claude Code, Cursor or any coding agent.

The call

PATCH https://unify.apideck.com/crm/contacts/{id}

Headers: x-apideck-service-id: freshsales, plus your app id and the customer's consumer id. Apideck MCP tool: crm-contacts-update. Agent operation id: unified.crm.contactsUpdate.

Parameter	In	Description
id · required	path	ID of the record you are acting upon.

Body fields

Field	Type	Description
name	string	Full name of the contact.
owner_id	string	The owner of the contact.
type	string	The type of the contact.
company_id	string	The company the contact is associated with.
company_name	string	The name of the company the contact is associated with.
lead_id	string	The lead the contact is associated with.
first_name	string	The first name of the contact.
middle_name	string	The middle name of the contact.
last_name	string	The last name of the contact.
prefix	string	The prefix of the contact.
suffix	string	The suffix of the contact.
title	string	The job title of the contact.
department	string	The department of the contact.
language	string	language code according to ISO 639-1. For the United States - EN
gender	string	The gender of the contact.
birthday	string	The birthday of the contact.
image	string
photo_url	string	The URL of the photo of a person.
lead_source	string	The lead source of the contact.
fax	string	The fax number of the contact.
description	string	The description of the contact.
current_balance	number	The current balance of the contact.
status	string	The status of the contact.
active	boolean	The active status of the contact.
websites	array
addresses	array
social_links	array
phone_numbers	array
emails	array
email_domain	string
custom_fields	array
tags	array
opportunity_ids	array	The opportunity ids of the contact.

More for contacts in Freshworks CRM

list_contacts create_contact get_contact delete_contact

Update contact in other CRM apps

The same call works for each of these; only the service id changes.

Act ActiveCampaign Attio Close Copper Flexmail Folk Google Contacts HubSpot Microsoft Dynamics CRM Microsoft Outlook Odoo Pipedrive Planhat Salesflare Salesforce Teamleader Zendesk Sell Zoho CRM